The front desk service was excellent, no upselling, and I got a Mercedes. Because I had a lot of luggage, the staff kept helping me find a car with a large trunk and finally provided a brand new CUPRA with just 15,800 km.

Overall good experience

Couldn't pick up the car. Amex card couldn't be used, and the chip UnionPay card also didn't work. Couldn't negotiate with the store and couldn't cancel the rental order. Wasted time and money. Really frustrating.

The car was new.It was absolutely clean and perfect for 6 passengers and luggage. The staff at the airport and pick up and drop off were efficient and quick.

The QEEQ site is excellent.It was very easy to book my car.

This was the only car rental service located outside of the airport rental car area in Verona, which was not readily apparent from the email confirmation. We therefore took a taxi from the train station to the airport car rental area where we were told ours was the only offsite rental company. We called the shuttle service provided in the email and were told it would be there in 10 minutes. We waited 40 minutes on the shuttle service. The entire experience caused us to be late to an appointment.

There should have been a disclaimer about the location of this car rental service and the email confirmation as to its location should have been clear.