It was a horrible experience. They tried to give us a diesel cadillac saying they didn't have the ford focus we ordred. They said the insurance we bought through QEEQ was not reliable and we needed to spend 400 Euros to have the minimal insurance. We asked about GPS and they would have charged us 135E but were out, anyhow the car they finally gave us had GPS. They said since I booked the car I couldn't have my husband as a driver so the charged another 95E. They said that drop off at Venice airport after pick up at Bergamo was another 170+ Euros, though I understood there was no extra charge. There was a large road tax about 145 E. The woman helping us was confusing and unpleasant

They tried to make us purchase additional travel insurance even though we had complete coverage through Axa. I however was hoodwinked and ended up buying cross border coverage for the whole rental even though we spent part of our time in the country in which the car was rented. Also the return car experience was difficult in the airport.

booking platform was excellent

Very helpful and friendly staff

Fantastic as always

Very pleasant staff and car was perfect size

location is easy to find across the terminal; waited a while as cars was supposedly being washed; first car showed has actually damaged, so waited again for 30 min to find another vehicle