From Prague to Frankfurt

The store clearly explained the service details during pickup and specifically reminded us about the need to buy tickets for crossing national borders. Very satisfied with the service.

Picking up the car was very convenient. After exiting the airport and crossing the street, you reach the parking building. The website shows their service hours. Our flight arrived at around 6 AM, so we waited in the hall for a bit. We were their first customers when the counter opened.

The car was easy to drive. Before the trip, I consulted customer service and was told that an electronic pickup slip was sufficient. However, I was not informed that the QEEQ and Europcar rent payment confirmation would also be needed when returning the car. I had to contact multiple customer service agents and repeat the issue many times before it was resolved. Fortunately, the Europcar staff were very patient and helpful. By the way, the car had a patch of bird droppings on one side when I picked it up as it was parked outside.

The car rental company's address changed two years ago, but ZuzuChe's offline map still directed us to the old address. We couldn't find the rental point at all and had to ask many people on the street, including police officers, but no one knew. Eventually, a local told us it had moved to a nearby street. We wasted an hour on this! Returning the car in Vienna must be done at Vienna airport, which is unreasonable as we wanted to explore the city. Thankfully, a local advised us to call the rental company and arrange to return the car at an underground parking lot in the city center, saving us a trip to the airport!

staff was friendly and helpful. Car conditions were good.