There was no one to receive us when we picked up the car and we couldn't find anyone when returning it.

The company's counter is at the international exit, which is not easy to find. If you exit through the domestic terminal, it’s hard to re-enter. Look for the police at the entrance; they can help you find a staff member. It took me more than an hour to pick up the car.

Slow! It took me 50 minutes to pick up the car! They said the tank wasn't full, went to get gas, said it would take 10 minutes, came back after 20 minutes and the tank still wasn't full! The location is unclear, and the staff's English is terrible!

The car provided was downgraded, and they didn't inform me proactively. I was almost deceived.

1. Both the Kayseri Airport pickup point and the Izmir Airport drop-off point were not clearly marked, causing quite some confusion. 2. The car provided had an empty fuel tank, and I had to put in some fuel to start it! Finding a gas station immediately after starting the journey is very inconvenient for first-time visitors. 3. The front tires of the car were severely worn out with barely any tread left, which was nerve-wracking during driving.