I have rented cars a few times before, and Barcelona Airport in Spain is the worst. I saw many reviews online saying that they rip off Chinese customers, either by forcing you to buy extra insurance at pick-up or by charging ridiculous fees for minor damages when returning the car. At the AVIS Barcelona Airport branch, I returned the car during business hours and requested an on-the-spot inspection, but the staff kept saying they were about to leave and asked me to leave the keys in a box. The next morning, I received a text message on the flight saying that my credit card was charged 678.91 euros due to damages. I'm sure I drove carefully and there were no damages. I have photos from the time of pick-up, and now we are going back and forth. Even though I bought full insurance, which should have been handled by the insurance company, I feel it is unfair to be falsely accused like this.
Average. The rental company didn't inform me in advance through any channel that I needed to bring two credit cards. They insisted, 'no card, no car,' which made me very angry. No matter how I explained or offered to pay a cash deposit, it didn't help. I had no choice but to return to the hotel to get another credit card. But what if I hadn't brought another one when I left the country? Would I have paid but not gotten the car? Unbelievable.
The company's service is good, the procedures were handled quickly, and there are plenty of vehicles. I booked a Golf but received a brand new BMW 318 instead. They did not excessively upsell insurance products at the counter. Overall, I am satisfied.
I always use Avis when renting a car abroad. It's pretty good, but sometimes their process is quite slow.
About QEEQ:10.0/10
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