I've booked Corolla n got a similar one Kia which i felt was a downgrade and the car condition was not the best...right side of the car had lots of scratches and dented and the lady at newark was super gruchy, not friendly at all. However, return at Albany Airport, the staff was much more helpful and friendier

so far nil

Mediocre service.

The queue was very slow, the reserved car model was unavailable, and they recommended higher-end models with an additional charge of $250 to $400. After refusing, they tried to sell other services. Eventually, I ended up paying an extra $70 for the car. The process took nearly 2 hours.

A bit long time of waiting to pick up the car, above one hour of waiting in the queue

The pick up service was outstanding. We were in and out in less than 10 minutes. Excellent service.

Great price for the vehicle. Reservation was booked last minute and was completed without any problem.