It was awful. Couldn’t find the company upon arrival, and they didn’t inform me of their relocation, resulting in an additional taxi fee of 400 yuan. The driver mentioned they could sue this company. After returning the car, they overcharged me and haven’t refunded it for over a month. They said they would refund the deposit immediately upon return, but they haven't. They even asked me to pay extra. It's been two months, and I still haven’t received my refund. They tried to extort me with someone else's repair order. This is a fraudulent company that disappeared after getting my money, and this platform is also irresponsible. They keep passing the buck without any customer service management. Complaints on the platform go unanswered. Both the platform and the company are irresponsible. I'm considering reporting this to the authorities.

Upon arrival at the airport, I called the company for a pickup, which was charged at 25 NZD, while other companies provide it for free. This indicates that this is a small company. The vehicle had high mileage, and the insurance deductible was high, implying their insurance costs are low. I experienced a minor accident due to slippery roads and was charged a 5000 NZD repair prepayment. Note, this was not just a credit card authorization but an actual charge. This is unreasonable because you have to pay the credit card bill based on the charge. The final repair cost is still unknown. Although the excess was 3500 NZD, they charged 5000 NZD. This is outrageous. Overall, besides being cheap, this company offers no value. Rental platforms should review such companies to protect renters' rights.

Average

It’s less than a 10-minute drive from the airport. Friendly service, pick-up right downstairs, car in great condition, and easy drop-off.

Scotties staff were excellent and accommodating when I called with unique questions. Easy collection, easy drop-off. Understanding about a mix up with time zones and helped me out.

Booking was smooth and easy. The emails received could include more info, or possibly a calendar invitation for the booking but otherwise great and easy service.