Exploring Cologne and Surroundings

No queues, the front desk guy spoke great English and explained the insurance details proactively. No additional insurance was added.

The experience was very good, but I was a bit worried about the car return process since they didn't inspect the car together with me. I felt relieved only after the refund was processed.

Very unsatisfied. It's been four months since my car rental, and they still haven't addressed the issue of overcharging. The car didn't have a navigation system, but they still charged me for it. They also claimed there was a scratch on the front bumper when I returned the car and said they needed to assess the damage and charge me. Four months have passed, and there's still no conclusion. The overcharged fee has not been resolved either.

The staff spoke some English, so communication was not an issue.

Dislike: Lack of full coverage insurance clarity (that it was separate). I didn't feel protected enough