Pretty good, although there was a bit of a surprise, they provided a free cushion to solve the problem

Overall good

Picked up the car at Munich T2 Airport. Clear and visible airport signs. If you have a reservation, you can click on the queuing machine to get a number. The display will show the counter and number, just wait patiently.

Customer service attitude was mediocre and seemed unfriendly towards Asians. They kept pushing for the purchase of full insurance. However, picking up the car was convenient, and the vehicle was very new. I reserved two cars, one of which had only 1060km. Overall, not bad.

Pickup and return were very convenient, and the car was very new. I booked a Touran and got a diesel Kia instead. It was great to drive, much better than cars in my home country, with excellent power.