Completely dissatisfied!! It was mentioned that there would be Chinese customer service, but I could never get through on the phone. We had a language barrier. When we returned the car after it got damaged, we were charged an additional 600 MYR on our credit card without any notification, even though the damage assessment was done on-site and we agreed to it. Two hours after we left, they charged us again claiming the initial amount wasn't enough for repairs. They should have informed us. We had already checked repair costs locally, and the initial assessed amount was sufficient. It's been a month, and this issue is still unresolved. While it was our fault the car got damaged, they should communicate any additional charges. It's irresponsible! I advise everyone against renting from this company. The process is super slow, the office is hard to find, and there's a significant language barrier. Their English isn’t even proper English.

I purchased full insurance, but the car rental company has not provided the relevant documents so far, causing delays in insurance claims after returning home.

I rent a car about four to five times a year, always from EUROPE CAR. Their service is quite good. You don't need to worry about too many things, just simple renting. You can feel at ease.

I changed my flight and need to contact Europcar in KLIA to change pick up time. Firstly, the phone numbers listed on Europcar website for the KLIA station is either outdated or outright wrong because when I call many times but no answer. Write to Europcar website with all the booking details Multiple times and I heard nothing back. When I posted my dilemma on Facebook, a friend who was going through KLIA was kind enough to inform Europcar ground staff of my change of pick up time, and she said change is notes and the car will be ready at the new pick up time. When I landed, the car was not ready, and they claim to have no record of the change - I ended up having to wait close to 2.5 hours before the car arrived and I ended up missing a number of appointments.

The platform is good and transparent but must make sure after sales service can support on location assistance like my current case

The car wasn't exactly what was advertised but it was pretty similar. And the car was in really good condition. I would recommend it.