No cars available

Not bad, the process was quite fast, but there's usually only one person at the counter, so you have to queue up.

Was told no cars were available upon pickup and had to wait at least 7 hours. The staff at Los Angeles Union Station were very rude. However, the hotel staff at The LA Hotel were excellent.

We encountered a very rude store service employee who had a terrible attitude. He clearly had cars available but refused to rent one to us, making us wait for an hour until another supervisor-like person came to assist us. During this time, we could hear him mumbling about wanting Thanksgiving off.

The parking and rental locations are very easy to find. I rented the lowest tier Lechi, but it was unavailable later. They upgraded me to a higher tier model. They were really friendly.