There was no service, the rental staff kept pressuring me to buy insurance. I told them I already bought it, but they said they couldn't see it in the system. One male employee even yelled at me, asking why I didn't trust him and instead asked the passenger next to me. It was ridiculous, their attitude was horrible. After a while of confrontation, his attitude finally changed. There were clearly Jeep cars in the store, but they gave me a Suzuki and said it was similar. Truly speechless.
The staff's attitude was very good. However, when I was charged a 1200 Euro deposit, I repeatedly confirmed with the staff that it was a 'freeze'. The staff also repeatedly confirmed that it was just a freeze. A few days later, I found out that this amount had been deducted. After returning the car, I learned through the rental car customer service that it would take one or two months to get the deposit back.
No chance to refuse extra insurance
Had to pay twice!
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