The attitude was terrible, the car was old, dirty, and hadn't been cleaned. Extremely bad experience.

Quick and simple car pickup and return, no excessive upselling

The queue time was quite long. When it was our turn, the staff mentioned they were hungry and needed to eat... But seeing we had waited for so long, they completed our process but pushed a lot of extra services.

We picked up the car at San Francisco Airport on December 28, 2014. The front desk was an Asian guy who didn't speak Chinese at first, but suddenly spoke it when he tried to sell me additional insurance, fearing I might not understand. We originally reserved a Ford Edge, but it was not available upon arrival and we were offered a KIA SUV. I said I didn't like KIA, so they finally gave us a Chevrolet Captiva for the same price. Later, I realized the Captiva is a compact SUV, while the Edge is a standard SUV, and there should have been a price difference, but we were in a hurry and didn't notice. When driving on Highway 1, a small rock chipped the windshield, but it wasn't noticeable unless you looked closely. We didn't mention it when returning the car in Los Angeles, and the return went smoothly. Overall, I'm satisfied with AVIS, but the front desk service at San Francisco Airport could be improved.

All very good. The car was very good, absolutely perfect for what we wanted.

It was very good.