The store's pick-up service was very untimely; I waited at the airport for forty minutes before someone arrived! Initially, they promised a full tank, but the car only had 80% fuel when I received it. Furthermore, because of their delay in the pick-up service, the actual rental start time was fifty minutes later than scheduled, yet the store insisted on returning the car at the originally scheduled time – such unfair terms! The car's condition was also quite average with very basic accessories.

The front desk staff was very unfriendly. Even though I had purchased full insurance, they kept pushing their own insurance, claiming they don't recognize domestic insurance.

The process of pick up was convenient and quick. The personal was friendly and nice. Office was far from airport (about 10-15 min) than we expected. Was shuttle, but we spent many time to find it because there was any pointer. The shuttle driver was very nice to. Deposit for petrol was refunded within 1 day.

The booking platform was good and convenient. We save 80 ero due to price drop option. I didn't like that it was not impossible to cancel extra insurance without canceling all the reservation.

good

not so sure- payment questionable

Had to wait 45 minutes at the airport for pickup