The counter staff at pickup just wanted to make money by adding all the charges together, totaling $303. I raised objections, but they just ignored me. I had to call the rental company for help, but the staff refused to talk on the phone and didn't allow me to take a picture of the receipt. I decided to pay first and then photograph the receipt. When asked about the charges, I said 'no', but they took it as 'yes'. The receipt amounted to over $200. After sending the receipt to the rental company in China, I found out there were three removable charges. When I asked the counter staff to amend it, they refused, saying it was past time. However, another male staff member was patient and explained everything in English, and adjusted the amount to $177 when I picked up the car. Hence, the counter staff at the airport is very deceptive!

1. The rental staff heavily promoted insurance, only mentioning the abbreviations, saying it was basic insurance. This made me think it was already included in the payment I made when booking, but after swiping my card, I realized it wasn't and ended up paying an extra $150. Later, they said it was because I wasn't a Florida resident and had to buy it. If this is true, the website should mention it, otherwise, the price displayed is misleading. It feels like a tactic to attract customers with low prices and then deceive them. 2. The rental staff also pushed for roadside assistance, scaring me by saying it would cost a lot if something like a flat tire happened, which made me buy it for $60. After having already spent an unexpected $150, I felt scammed and just wanted to end this ordeal quickly, so I unwillingly paid this fee too. 3. I was misled again when the staff said I couldn't pay tolls with cash when driving to Miami and had to buy a toll charge for over $50. However, I found out that it was indeed possible to pay tolls with cash during my journey. I also consulted with three locals, and while they weren't sure about the first issue, they confirmed that the second and third were unnecessary.

The car was awesome and as expected and great value for money. It took over an hour to get my car, when my parents took Avis and took 10mins to get their car. Both Dollar and Thrifty are the same company and have the same car line. Not good and would go with another car company because of this. Drop off was great with an excellent lady that helped us out.

Car was full of scratches dints not nice at all.

Excellent service

Very easy to deal with. Would recommend