Europe agent added road assistance despite my clear refusal, even though I told them comprehensive insurance covered it. Signed without checking, my fault.
The car is from Europcar. The queue was very long, and the reserved car was unavailable. They swapped it with a Panda, but finally, I had to pay extra to change to a 500L.
When picking up the car, we were told that the reserved vehicle was unavailable because it never existed in the first place. We were forced to switch to a Jeep SUV. The staff's communication was indifferent, and their work efficiency was very low.
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