Originally planned for five people, but only three of us ended up coming. Seeing there were only three of us, they gave us a Renault Megane estate. Great for long drives, very confident handling on highways and curves.
I was inexplicably charged an overtime fee. The invoice shows that I picked up the car at 3:13 PM, I parked the car in Hertz's designated spot before 3:00 PM, and handed over the keys around 3:00 PM. However, the return time mysteriously changed to 3:47 PM. By that time, I had already completed check-in and security procedures. The rental company used the time they inspected the car as my return time and unjustly charged the overtime fee, which is ridiculous.
Madrid Airport has return points at both T1 and T4. Choose T1 or T4 based on your flight without needing to call. T1, T2, and T3 are together, but T4 is farther away.
The staff at the pick-up location had a poor attitude and seemed impatient. The signage at the return location was not clear and the address was inaccurate.
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