Bilbao-Rheine-Bilbao

Free vehicle upgrade, car in good condition, convenient procedures, easy to find location. No need to wash the car, and the deposit is refunded quickly.

Picked up the car 2 hours late, not satisfied. Staff apologized and reimbursed me for meal expenses. Their attitude was good.

Charged an extra 100 euros, not sure why!

Dishonest store, they tricked me into buying insurance, taking advantage of the fact that I don't understand Spanish. When picking up the car, I said I didn't want it, but during the contract signing they had me sign this and that. I believed them and signed everything. It turned out I had actually signed for the insurance. They were very sneaky about it, putting the insurance and rental agreements on the same paper, so you wouldn't know you've signed for the insurance. In the end, they charged me 200 Euros for the insurance. Truly shameless.

The car was nearly new and very tidy. It was spacious, but we had alot of gear so was pretty full. Service was quick and efficient with nice staff.

Easyrentcars was easy to deal with with good customer support, thanks alot!