The rental company sent an inexperienced person to handle the order who wasn't familiar with the procedures and didn't speak good English. They kept pushing us to buy insurance in a threatening manner, repeatedly emphasizing that our insurance was domestic, not theirs. They kept stressing that any damage would result in a €1,700 fine. It was incredibly frustrating, taking almost 4 hours to complete the rental process, wasting half the day. I don't know who to contact about this loss. I will never use this company again.

Very satisfied

No insurance, no car

Quite satisfied

We chose an MVP model considering we had a lot of luggage for four people. When we got to the store, we were given a Ford Focus instead, and switching to an A4 required an extra fee. We had no choice but to pay more. The A4 just barely fit our luggage. The car rental company's service was very good overall; they were very friendly and smiling throughout the process. In the end, we also bought basic insurance without any issues. Returning the car was also very amicable.