An extremely perfect car rental experience. The car was new and great to use, and the company's staff were very professional. Two lovely ladies helped us at pickup, and when they noticed the fuel wasn't full, they quickly filled it up. Efficient and pleasant service!
The service was very good and satisfying. I was also very pleased with the car—a brand new Mondeo in excellent condition. It was handed to us spotlessly clean. However, we returned it dirty and with slightly less fuel (just as it was when we picked it up). Everyone was quite reasonable and didn't make a fuss about it. Overall, it was a satisfying experience. The only inconvenience was that the return location I chose was not on a main street but inside a hotel, without any signs outside. It took us a while to realize it was inside the hotel.
The service was quite enthusiastic. Seeing that we had a large group, they upgraded us to a larger American SUV for free. Overall, it was just okay since we only borrowed the car for one day and nothing particularly stood out. We didn't realize the shop closed at 11 PM when we rented the car. When we returned the car, it was already past 11 PM, and there was no one at the shop. The 24-hour hotline was also unresponsive, so we had to return the car the next morning. That night, we had to park the car at the hotel, which was quite expensive given New York's high parking fees!
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