1. We weren't informed that we needed a pass for crossing the border, only told to show relevant documents to the police if needed, resulting in a 150 Euro fine. 2. The amount charged didn't match what was told at the location, they overcharged us by more than 3500.

Mediocre

Picked up the car half an hour early, didn't understand the contract, ended up paying for an additional year.

Because of the National Day special offer on the Zuzuche website, I booked an A4 Avant early. However, upon arrival, they said they didn't have this car at all and gave me a Hyundai. Finally, I had to pay extra to get a Q3, but the trunk couldn't fit all the luggage. Fortunately, it was a self-drive trip for three people. Overall, the experience was bad, and I plan to start a complaint in Shanghai.

The service was very fast.