The car was very good, relatively new and there were no issues with its performance. During the rental process, they suggested we buy insurance, but we informed them that we had already purchased full coverage through QEEQ. Additionally, we had to wait for quite some time; the efficiency of the staff could be improved.

I had a 4 PM reservation to pick up the car. I arrived at the counter at 3:30 PM, but they made me wait in line with non-reserved customers. I didn't get the car until 6:30 PM.

Received two charges of 31 euros each four months after returning home. I got a parking ticket in Sorrento, Italy, and paid it in cash on the spot. I suspect someone is stealing money. Be very careful when parking a rental car in Italy, they're desperate for money now.

The parking location at the airport is on the top floor of a parking structure next to the terminal, which was hard to find. However, the environment inside was decent but the service was mediocre. I had already bought insurance online and they didn't ask much, probably due to the language barrier, they went ahead and added full insurance without my consent, costing me an extra 600 RMB. I tried to submit a complaint and get a refund from Hertz, but there was no resolution. Bad experience.

The car wasnt in the greatest shape. The pick up took inordinately long and had me visiting multiple desks! Also, I paid extra for a GPS system (that turned out to be inbuilt) in the car but had not been updated! It kept on misdirecting me and I had to use google maps on my phone

Easy to use.