Initially booked with AVIS, but remembered the unpleasant experience in Los Angeles where AVIS forced insurance charges. Switched to Europcar before the trip. Both pickup and dropoff were smooth without excessive upselling. We got the car we wanted.
Arrived 40 minutes early. Normally, after completing the formalities at Terminal 1, I would rush to the parking lot at Terminal 2. There was no car available. Numerous phone calls were made back and forth, and it took 54 minutes past the scheduled pick-up time to get the car. It really messed up my plans. Returning the car in advance went smoothly.
No queue numbers, I was just told to wait. Is she stupid?
Changed the pickup location and blamed it on the customer,
Tried 3 different charging cables and all had bad connections. Can't you check this in advance?
1. Never trust after-hours car return arrangements. Europecar in Barcelona is extremely bad. More than 20 days after returning a car, they charged extra, claiming the air compressor was damaged. This is outrageous! How can internal damage after such a long time be blamed on the previous renter? Another car had scratches when picked up, which I reported and photographed. Still, I was charged for repairs. 2. QEEQ is powerless in disputes. Despite providing photos, evidence, and reasons, there is no result from QEEQ. All I got was to wait patiently. After more than a month, there's no progress. I decided to use insurance for the compensation. 3. Always get full insurance. Without it, European car rental companies will find excuses, and QEEQ is useless. There's no way to recover your losses.
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