Arrived at the airport car rental location at 19:10, and it took about 2 hours to get the car. I initially wanted to rent a 9-seater car but was first given a 2-seater car, later it was changed to a 9-seater. My reservation required an automatic car, but the rental location only had manual cars. Due to the long wait, I had to accept a manual one.
For the second part of our trip, we rented a car. With the experience from the first part, everything went very smoothly. We rented the same model as before but found it too big, so we asked the rental company for a smaller one. Returning the car was very convenient; we drove to the parking lot, and the staff just checked the fuel gauge to complete the return. It was very quick.
“No estate car as booked, 90 min queue to pick up vehicle, car damaged on three of four sides. Poor.”
About Hertz:4.0/10
See above comments - just really poor. Despite the many months notice we didn’t get the car ordered, pick up was awful and the car was damaged all round.
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