Car Pickup at Logroño Train Station, Trip to Rioja-San Sebastian, Drop-off at Bilbao Airport

The service attitude was excellent, especially the staff who inspected the car during return.

The service was patient and meticulous, and communication was timely.

Excellent

Purely online booking, no manual intervention

The addresses for the pick-up and drop-off locations were completely wrong, making it incredibly hard for us to find them and nearly causing us to miss our flight. The staff member at the pick-up location had a terrible attitude and insisted we purchase additional insurance. Later, we had an accident, and upon returning home, I found that they charged an extra $70 on top of the $444 pre-authorization. This makes no sense since we had purchased full insurance from them! There was also no claim form provided, and the car we got was much worse than a Golf.