The wait time wasn't long, but most of the time was spent trying to upsell insurance or vehicle upgrades!

At Barcelona International Airport, this Budget company added comprehensive insurance fees without informing the customer. They used the customer's electronic signature without permission and engaged in deceitful practices, making it impossible to file a complaint. Although the amount of money involved is not large, their behavior is very malicious.

They kept pushing insurance for a long time when I picked up the car, even though I said I had already bought insurance. The fuel cost issue after returning the car is still not clarified.

Great company! My husband and I traveled together, and we could pick up the car right after leaving the airport. We just needed to get the key and drive. Returning the car was also very convenient; we simply dropped the key off. However, we encountered some additional charges that were not explained.

Waited over an hour at the pick up counter to get my rental that I prepaid online. And then waited another 20 minutes at the pick up location for the vehicle.