They made things difficult on purpose. It took two hours to get the car at the site; if you wanted to get the car immediately, you had to pay extra for an upgrade. Five to six groups of Chinese people who arrived around the same time also faced the same issue. We had a reservation and paid in advance, so why couldn't they prepare the car ahead of time? It felt like we were renting last-minute. I had to stand in line three times before finally getting the car. They claimed that a foreigner in Izmir spoke Chinese, but he was just a figurehead who got flustered at the sight of female customers.

Overcharged, listed as 1224, actually charged 1386.

Pretty good

Refunding the deposit was extremely frustrating; they charged a preauthorization on the credit card and then claimed they couldn't cancel it. They insisted on resolving it via bank transfer without explaining the transfer fees and exchange rates, among other costs.

Great service, the staff at the counter spoke the best English I encountered in Turkey. The instructions given were very detailed. Excellent!