Thrifty HONOLULU INTL AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Eric Habakkuk

United States

Reviewed: Fri, Sep 6, 2019

About Thrifty: 6.0 /10

I reserved a Corolla, but no vehicle was available. They asked for an upgrade fee, but after a lot of hassle, they offered a small car that couldn't fit luggage. After refusing it, I waited for 30 minutes and got a Hyundai Elantra that was about 60% new. So, the service is just average.

Thrifty

Honolulu Airport(HNL)

Hawaii - Oahu Island (honolulu)

United States

1 days rental

Relevant Reviews on Thrifty HONOLULU INTL AIRPORT

Darlene Leopold

United States

1 days rental

Thrifty

Honolulu Airport(HNL)

Hawaii - Oahu Island (honolulu)

United States

Reviewed: Mon, Sep 16, 2019

About Thrifty: 8.0 /10

The service was good and the paperwork was done quickly. The downside was that they pushed to sell insurance and a full tank of fuel.

Murphy Bernard

United States

1 days rental

Thrifty

Honolulu Airport(HNL)

Hawaii - Oahu Island (honolulu)

United States

Reviewed: Tue, Nov 13, 2018

About Thrifty: 2.0 /10

Very slow, constantly trying to upsell

Wendell Nehemiah

United States

1 days rental

Thrifty

Honolulu Airport(HNL)

Hawaii - Oahu Island (honolulu)

United States

Reviewed: Tue, Apr 10, 2018

About Thrifty: 4.0 /10

The waiting time was long. No one was there to explain anything during car pick-up. We had to install the safety seat ourselves. The whole process seemed chaotic.

Enoch Doherty

United States

1 days rental

Thrifty

Honolulu Airport(HNL)

Hawaii - Oahu Island (honolulu)

United States

Reviewed: Mon, Aug 6, 2018

About Thrifty: 4.0 /10

They said the wait for the return would be 5-10 minutes, but we ended up waiting 15-20 minutes. The first car wasn't even available, which almost made us miss our flight. When picking up the car, they tried to sell us various insurances, which was unpleasant.