I previously rented a car from this company in Thailand and had a great experience, so I'll continue to use them even if they're a bit more expensive. It's really good!
The car model was exactly as requested (unlike many companies that always provide 'similar models'), and the vehicle was in great condition. Arrived at dawn, and both the store staff and the car delivery personnel were very friendly. The pick-up and drop-off instructions were very clear, but communication requires English. Big company, you get what you pay for!
As long as you bring the required documents and speak English, there are no issues. The shops in Phuket are small, so you cannot choose the car by yourself.
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