The booked vehicle did not match the actual vehicle.

Forced charges! Even though I clearly declined the liability insurance, they still added it to my bill! I'm now asking the customer service of the rental platform to help me resolve this! I won't rent from Thrifty again!! No integrity!!

I don't know why, even though I took the full supplemental insurance, the staff at the rental office rudely pointed out that I had no insurance and forced me to sign a waiver agreement, making me anxious while driving these past few days.

Car was full of scratches dints not nice at all.

Like: Excellent comfortable car, worked perfectly for our family of five. Sat Nav was essential.
Dislike: On arriving at the desk on time for our car, I was told that it wasn’t ready and they were waiting for a minivan to come in. Having prebooked the car and very tired from a trans Atlantic flight I was very surprised by this. We had to wait over 30 mins in the end.