Car in very good condition. Baby seat was available as requested. Other rental companies in Phuket didn't have seats when I rented a car before.

Always easy to find the best deal and compare available offers

I booked carseat for 3-month baby but given the bigger size. Then they put the new one back. The new one size was okay but it was very dirty. Baby seatbelts were too long and could not adjust its length. So I had to solve it myself to tide up that belts for my baby safety. :((((

Customer service personnel should be tactful.

At ease. easy to book. This was my second booking.

The car broke down in the middle of the journey. The numbers given on the envelope and the rental agreement weren't working. After calling emergency number, the insurance company asked for some insurance contract number which wasn't provided. We were left in the middle of nowhere without any help. After trying hundreds of times, was able to reach a number of Europcar who took her own sweet time and sent a mechanic after two hours. By that time, we were able to locate a guy on our own and paid 500 THB from our pocket. Despite the whole incident and reporting this at front desk after dropping off keys and at the customer service number, nobody has still called. Most apathetic customer services out there definitely. Highly recommend not to take chances with Europcar.

For the price could not ask for more