They didn't force us to buy insurance; they just asked if we needed it. Their attitude was always very good, and the procedures were simple. I only needed my driver's license and a translation, which didn't even have a photo or signature. The customer service was helpful and just made a copy for us and processed it immediately.

The car provided to us was damaged but still we accepted it since we were in hurry, and I even made video of it, later on while returning they charged me for the damages which I didn't do and deducted from the deposit. Staff was terrible and she even lied to their supervisor right in front of us that I damaged the car. They charged extra as a service charge as well which was nowhere mentioned.

I arrived earlier than expected at Bangkok Airport, was made to wait over an hour before I could have the car. The car given had extensive damage all over, but its only a car afterall. The interior of the was clean but cigarette smell /smoke was heavy during my rental period. I don't smoke so to me it was pretty bad and even my clothes smelt as the cigarette odour is soaked into the seat lining....

All good.

I'm very appreciate for the service.

I'm very appreciate for the service and promotion.

Lots of scratches on the car provided and the drop off staff didn’t read the rental documents but pointing out the scratch marks which I have to tell him to look at the paper before informing me that I’ll have to pay for the damage. It’s wasting time.