Extremely satisfied

The vehicle condition is a bit old.

The price of 200 RMB per day is the first time I got a car that has already driven 137,000 kilometers! The condition of the car was terrible. On the highway, it couldn't accelerate to 80 km/h, and with the air conditioner on, it couldn't speed up at all. On the slightly uphill road to Patong, it couldn't go over 20 km/h! A long line of cars was stuck behind, which was very embarrassing and dangerous as the slow speed forced the cars behind to keep changing lanes and overtake. Additionally, because this car was very old, even after refueling to full before returning it, the fuel gauge only showed less than two-thirds full. The nearest gas station to the airport return point was less than 1.8 km away but it took a long time to communicate with the staff. Although they believed the fuel was full after verifying the receipt and refueling time, this situation undeniably caused me trouble! Moreover, the staff at the rental company was not very capable. I arrived at the rental office at around 11 PM and spent 20 minutes waiting. They couldn't find my order even after checking my passport in the system. Then, another employee suddenly found my printed order with my name on it on the desk, right in front of them! Overall, this car rental experience was extremely poor!

They did not force us to buy insurance. We simply selected whether we needed it or not. The staff were very courteous, and the procedures were straightforward. I only needed my driver’s license and a translated copy, which did not even have a photo or signature. The customer service did not give us any trouble and immediately helped us make copies and process everything.

no counter inside airport terminal, hard to find it outside, especially when you are arriving in the evening.

so far so good