From Frankfurt to Munich

Great service

There was only one person on duty, waited for half an hour. The parking spot number for pickup was incorrect, and there was no one around to ask. No one to explain the car features.

Due to flight issues, I didn't arrive on time and the reserved car was no longer available. I had to switch to a compact model or pay extra.

Convenient and fast

I booked an Audi A4 wagon, but they gave me a Mercedes E220 wagon instead. Very satisfied! Picking up the car was just a matter of completing the paperwork at the counter and following the staff's instructions to get the car myself. Returning the car was even simpler: I handed over the keys at the counter, was asked if the tank was full, and was told everything was fine without them even checking the car. I picked up the car 2 hours early and returned it 1 hour late. No problem. Germans are so trusting and accommodating. Highly commendable!