They didn't inform me that after-hours self-service pickup wasn't available.
This rental company closes in the afternoon, so we couldn't get the car the same day. We had to take a taxi to the downtown hotel, which cost nearly 2,000 yuan round-trip and was hard to find. It took over an hour of walking and taking a taxi to locate it. Don't be tempted by the low prices; it's better to choose big brands like Avis. Also, their cars are not owned by them but are in collaboration with big brands, prioritizing their own customers' reservations.
“We will never use Ace car rentals again, it left a very bitter taste in our mouths.”
About ACE Rental Cars:6.0/10
The puck up went smoothly, and the car was fine, but we will never use ACE car rentals again because at the drop we left the car unattended and we believe a member of staff threw stones at the windscreen and chipped it. It did Not have any chips in when we returned the car, especially directly in front of the drivers face, when it was pointed out as we went back out side the windscreen chips were clearly visible, and I would have noticed these over the 21 day rental, and we were asked if we had photos of the windscreen but why would we take photos of a perfectly good windscreen ??
“Thank you for picking me up from the airport and also thank you for them wanted to dropped me off.”
About ACE Rental Cars:8.3/10
The car that I rented had a license plate from different state. I would had prefer Adelaide one. The car back bumper had damage on it, too many scratches on the vehicle. I had to take pictures in case they would say that I did it. I don’t want such headache. However thank God that they didn’t say anything when I return the car. It’s just makes a person worried to take a car with too many things going on on it. Hadn’t I taken pictures who knows what would had happened. Next time I’ll make sure I don’t gets a car with a different license plate.
About QEEQ:10.0/10
The precise were reasonable.
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Customer Service
They didn't inform me that after-hours self-service pickup wasn't available.
This rental company closes in the afternoon, so we couldn't get the car the same day. We had to take a taxi to the downtown hotel, which cost nearly 2,000 yuan round-trip and was hard to find. It took over an hour of walking and taking a taxi to locate it. Don't be tempted by the low prices; it's better to choose big brands like Avis. Also, their cars are not owned by them but are in collaboration with big brands, prioritizing their own customers' reservations.
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