They didn't inform me that after-hours self-service pickup wasn't available.
This rental company closes in the afternoon, so we couldn't get the car the same day. We had to take a taxi to the downtown hotel, which cost nearly 2,000 yuan round-trip and was hard to find. It took over an hour of walking and taking a taxi to locate it. Don't be tempted by the low prices; it's better to choose big brands like Avis. Also, their cars are not owned by them but are in collaboration with big brands, prioritizing their own customers' reservations.
After hours pi k up very poor waited more than 1 hour for pick up from airport.we phoned the office got an answerphone which said go to pick up point .no one came until my son managed to contact an agent in Melbourne.we landed in Brisbane
First time with you excellent service and price reception and pick up staff 5 stair will use again quality and price can’t be beaten cheaper to rent then use a taxi it’s win win for me
About QEEQ:10.0/10
Booking system easy and cancellations are free if you change your mind so you have nothing to loose
Like: An overall great experience from start to finish. Great service, best price and a the car was clean and in excellent condition. We arrived earlier than arranged and they had a car for us within 15 minutes Dislike: There was nothing I didn’t like
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Customer Service
They didn't inform me that after-hours self-service pickup wasn't available.
This rental company closes in the afternoon, so we couldn't get the car the same day. We had to take a taxi to the downtown hotel, which cost nearly 2,000 yuan round-trip and was hard to find. It took over an hour of walking and taking a taxi to locate it. Don't be tempted by the low prices; it's better to choose big brands like Avis. Also, their cars are not owned by them but are in collaboration with big brands, prioritizing their own customers' reservations.
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View more >Dislike: There was nothing I didn’t like