Did not inform about additional charges, directly printed it on the German contract, and deducted the amount from the credit card after dropping off the car.

Average, they promoted insurance and the car provided was different from the one booked each time.

First, they said there were no cars available and suggested an upgrade for an additional 29 euros per day, but ended up charging 110 euros for the last two days. The charge included an airport service fee, which was never mentioned.

There were four adults and five suitcases. Initially, we booked a Mercedes C-Class wagon, but Europcar provided an Audi A4 wagon instead. We were concerned that the A4's trunk wouldn't fit all our luggage. After some persuasion from the staff, we decided to pay extra to upgrade to a Jaguar XF wagon. The staff were very polite and did not pressure us into upgrading. Therefore, I am very satisfied with the company's service this time.

Efficient but the reserved model was not available, had to upgrade to automatic for an extra fee