Very satisfied

Had to wait a long time at the airport, no one spoke Chinese, communication barriers.

Picking up the car was quite a hassle. The sedan I booked was not available, so they gave me a hatchback instead. I had to wait from 2:30 AM to 5:00 AM to finally get the car. The company's counter is opposite Gate 4 at the International Terminal, but the staff sleep at night. Sometimes they don't answer the phone; you need to knock on the door behind the counter to wake them up. Don't follow the map to the Domestic Terminal; its counter closes at 7 PM. Also, the pick-up is by the roadside 7-11 outside the International Terminal. If no one is there, don't wait; go directly to the counter and ask them to call someone out. The 3 stars come from the return service - dropping the car at the airport only took 5 minutes. Additionally, the deposit was refunded quickly, within a week.

The counter is easy to find, just head to the far right with the yellow sign after exiting airport security and collecting your luggage. The counter staff's English is average. The car rental deposit is 30,000 Thai Baht and needs to be paid with a credit card. It will be refunded to your credit card about a week after returning the car. The person handing over the car does not speak English, but the process went smoothly. I purchased full insurance, so the inspection was thorough. The car's condition was average; I received a Honda City 1.5L with 83,000 kilometers on it. This car is decent for driving around Phuket, although it struggles a bit on the hilly roads in Phuket Town. Since it requires a full tank upon return, we had to pay for the fuel at the counter as we couldn't find a gas station on our way back through the mountainous roads. The fuel gauge showed half a tank, and they charged me 1,600 Baht, which is quite steep. I recommend filling up the tank before returning the car to avoid this; it costs only about 700 Baht to fill up the tank.

Booking platform suggest a Toyota Fortuner but they only provide Issuzu MUX which is quite different in comfort. The car provided also had uneven wheels which made the car vibrate uncomfortably at high speeds.

All as expected with booking process