Looks like the guy at the reception was a temp and he did not know exactly how to do the job. It took long time and process was very tiring at the pickup. Handing over was very easy though.

They were all good.

Just to be safe, bought 59 Euro insurance at their store. Returning the car was extremely smooth.

Very good

The staff were friendly, but the car rental agency was terrible. I won't use this company again! They only had one car, and it wasn't the model I rented.

The car was dirty inside and outside - when we pointed it out, we were told to bring in the similar - dirty - condition. We drove it from Venice to the mountains during winter and it happens to snow it winter, we were not provided winter tires so when we tried to climb a main road during snowing we were stuck on the road. We found a snow-tire socks in the trunk and used them. After returning the we were charged 45 Euro for using those sock. Invoice stated: Penalty for restoring snow chains/snow socks So good luck if you drive in mountains during winter.