Very satisfied

The service was excellent, thanks to Bobby.

Due to language barriers, the staff was noticeably impatient and kept pushing additional insurance and vehicle upgrades, despite my original rental including full insurance. This added to the overall cost. On the plus side, there was hardly a queue.

The staff entered the wrong license plate number three times! Very poor work attitude! Our car didn't have enough space, and when we asked to upgrade, they refused to give us the car we needed! The upgrade price was extremely high! No explanation was given, it felt like a forced sale! Terrible service!

No free upgrade when there's no car available. Won't use Avis again, too much nonsense. The hybrid's trunk can only fit one 28-inch suitcase.