They downgraded the car but didn't refund! My car was downgraded from UFAH to FFAR, and they didn't refund the difference. The vehicle had many issues, various scratches, and dents. They just told me it was mentioned in the documents, which were a mix of Italian, German, and English, making it very hard to understand. If you don't accept it, you have to give up the car, affecting your trip.
Very satisfied. Lorenzo from the rental car company provided excellent service—kind, gentle, and patiently explained everything without pushing for sales. The car he helped us choose worked out great. As per company policy, there was an upgrade fee, but it was within our acceptable range.
The car is from Europcar. The queue was very long, and the reserved car was unavailable. They swapped it with a Panda, but finally, I had to pay extra to change to a 500L.
When picking up the car, we were told that the reserved vehicle was unavailable because it never existed in the first place. We were forced to switch to a Jeep SUV. The staff's communication was indifferent, and their work efficiency was very low.
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