Good

The service attitude was good, the procedures were simple, and the vehicle was in normal condition. There were many renters, and the queue time was long. We arrived about an hour later than our scheduled pickup time, and the reserved car was no longer available. They didn't tell us at first and asked us to wait for 20 minutes. After waiting for half an hour and inquiring multiple times, they finally informed us of the situation. This delayed our trip. If we had known earlier, we could have changed the car model sooner. We were dissatisfied with the return billing method. We only used the car for one day and didn’t drive much. To save trouble, we didn't fill up the tank and planned to be billed by mileage for the fuel. However, Hertz estimated based on the tank usage. The tank wasn’t full when we picked up the car, and we ended up paying more. We believe that billing by mileage would be fairer.

Unfortunately the car I had booked was not available so I was given a smaller car without gps which made the trip more difficult

Really easy to use

Pas de temps d'attente moins de 10mins. Personnel courtois.

The car was listed with space for large luggage, but the bed of the truck didn’t have a lid on it so if you have 4 passengers there is no where to put luggage in wet weather. We were lucky in only hiring it for two people, so we had space in the back seating area to store our cases in transit. This description should be updated on the website.

See above: make note to explain the truck bed doesn’t have a lid.