The overall service was average, possibly due to my own lack of English proficiency. After completing the paperwork, there was no handover process; I had to go to the parking lot to find the car myself. When I couldn't locate the car, I had to return to the office for assistance. Once I found the car, the cleanliness was poor, and the display screen was unclear.
Spent 17 days in the USA, and this car rental company's vehicles (all Dodge 7-seat MPVs) had the worst conditions, mainly in terms of appearance and performance. I pointed out the exterior issues to the security at the exit when picking up the car, but later found that the headlights, wipers, and air conditioning all had problems. Driving in heavy rain was tough, as the wipers were noisy, the front defroster was ineffective, and there was no automatic air conditioning, so I had to adjust it manually. The fog lights didn't turn on automatically or with the wipers (unlike previous cars). The low beam headlights were almost useless in heavy rain and rural areas, making it nearly impossible to see the road, forcing me to use high beams constantly. I was worried about getting stopped by the police, especially since New Jersey does not allow unlicensed driving.
About QEEQ:10.0/10
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