Everything was clear and easy process

There were many people in line. It's recommended that one person handle the car rental procedures while others wait for the luggage. The service attitude was great, and self-service car pick-up was very convenient.

Good service attitude

No one assisted with the car inspection

I wasn't given the car I requested. After finding it couldn't fit three pieces of luggage, I was provided with a Skoda station wagon as a replacement.

The staff at the Bergen rental office were quite nice, and we didn't face any issues when returning the car. However, the next afternoon we received an email notifying us of multiple unknown damages to the car. During the four days of rental, there were no accidents or collisions at all. Receiving such a notice made us feel deceived. We emailed them the next day, but a week passed without any response. After returning to Taiwan, we emailed the service offices in Norway, Sweden, Finland, and Denmark, and only then did we receive a reply saying, "We have received your email." There was no information on how they would handle the situation. This is terrible!