Worst Experience Ever

We landed late in the evening. We didn't know that the rental place was off-site, and had to look back through email to find a telephone number for the shuttle. It was 45 minutes from phone call to pick up. Once back in the office, we were told we need to buy a toll pass with an up front charge and a daily rate. Our insurance wasn't one of the seven they accepted, so, guess what? Another charge to pay for their insurance. I'm doing the math during this whole sales pitch and realizing we're aren't saving anything, and we are renting from a place that's 10 minutes from the terminal. Oddly enough, the employee said, "If this is too much, we can just take you back to the airport." So, that's what we did. We rented from a national company, which ended up being about the same price, right there in the airport, and had no trouble. But, our vacation started with 2 hours down the drain just to end up with no car from Horspower (why'd you take the "e" out of that word, anyway?). I wasn't comfortable with the up front charges, and it made me afraid that we were in for a big surprise when we returned the car. I guess we'll never know.

Very bossy atmosphere. Limited English. Car had dents and marks all over it. Personal insurance coverage policy is awful. Customer appreciation is not in their vocabulary. Required a signature on the contract without providing the details of what the “additional charges” may be. Would NEVER subject myself to this car rental company again. In addition, there is no outside signage that even leads one to believe that this is a legitimate business. It actually says “CrossFit” on the outside. Awful. Just awful. Airport shuttle is the only positive thing I can say about this experience as I am still waiting for my deposit to be released when the car was turned in on Friday, July 12. They tell me they won’t release it until July 17!!!

So 1st off, when we called to say we were at the airport, the lady hung up on me. Then the driver showed up about 70 min later to get us and the van runners were broken, and then when we get to the rental office, nobody speaks English. Oh and then they wanted to charge us an additional $100 for tolls even if we paid them they were going to charge us for them. The lady at the office was not professional and was very rude to us and wants to charge us a cancelation fee because we were quoted $97 but then wanted to charge us $200 plus. This is so unprofessional. So now we had to use an Uber the entire trip and that costs us almost $300 when we shouldn't have had to pay that. We live paycheck to paycheck like most Americans and we had to use so much of our vacation money on rides that we didn't get to do half of what we wanted to do. Horsepower should be refunding us those fees and be put out of business. There is no reason why anyone should have to deal with this for any reason at any time.

Getting my deposit back when I returned the car would have been better

Had to call twice from the airport to have someone pick us up. Driven to some seedy dirty terrible hotel to do paperwork and pick up car. Could not understand the rental person. Had emergency in Florida and the agency would not accommodate my needs. Brought the car back after two extended days by 8:00 when agency opened and was charged for a 3rd day.