The staff at the store had an extremely poor attitude. Their communication was very unclear, and they blamed the customers. They aggressively pushed services that were completely unnecessary, and their attitude worsened when customers refused. We are Chinese students studying in the USA, and the staff assumed that we would return to China after returning the car. This presumptive attitude made us extremely uncomfortable. Why should we be expected to return to China? Is it because you want us to leave and not stay in the USA? We suspect racial discrimination. Terrible service!
Overall, my experience with this rental company was good. The staff was enthusiastic. We had to switch cars in Salt Lake City because the vehicle's screen kept showing maintenance warnings. We went to the Salt Lake City airport, and the staff quickly decided to switch cars for us, resolving our worries. Of course, the company is a bit smaller compared to others, so the variety and mileage of cars are somewhat lacking. Nevertheless, I would still consider Dollar for future rentals.
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Customer Service
Worked well
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