Terrible experience. This was the most unpleasant part of our 14-day trip in Spain. The service at this car rental location was extremely poor. I had reserved a 7-seater business vehicle three weeks in advance. When I went to pick up the car at 9 AM on July 24th, I was informed last minute that the vehicle was unavailable. The store manager, a young man, was indifferent and full of excuses. It wasn't until nearly 1 PM that we were finally given a midsize 5-seater SUV. Our family of five had to squeeze into it for 8 days, which brought significant discomfort to our road trip and severely affected our mood.
The car rental company was very professional and thorough. They carefully explained every detail and quickly processed the return. The deposit was refunded immediately after the inspection.
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