Hertz has been the worst car rental company I've dealt with in the past ten years abroad. They gave me a hybrid vehicle instead of the model I selected, and the fuel tank capacity was only 330km, with excessive fuel consumption. For example, the navigation showed a distance of 200km between two locations, but the actual fuel consumption for that same distance was 260km. When traveling between cities in Italy, I had to refuel midway for round trips. Despite repeated negotiations through the Pin platform and directly with the Venice Mestre store, as well as nearby locations like Milano Malpensa and Cremona, there was no resolution, and their attitude was blatantly arrogant. Even though their website showed availability of other car models, they refused to process my request, even when I offered to pay for an upgrade. Essentially, they hand you the car without any after-sale service. Moreover, the car I received was extremely dirty — the windshield, interior, and trunk were filthy, and the steering wheel was sticky. Even several alcohol wipes couldn't clean it off.
The car had PLENTY of dings and scratches, many of which I had to point out when picking the car up. They don't have unlimited mileage on our car rental, and we only found out about this after we picked up the car. When we returned the car, we had to wait about 40 minutes in line, thankfully we got to the airport early. We were happy to pay the charges, but when we received the receipt and asked our service person, they kept giving us vague answers that didn't make sense. We then went into the manager's office who then proceeded to say that in Italy, there are taxes on taxes. Okay? What does that mean? He wouldn't go on to explain any more. Just beware of hidden charges at Hertz, Dollar and the rest of the fleet, just another typical car rental shop that sends you hidden charges upon return of a vehicle.
The car delivered was different from the one I booked
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