The pickup process was fine, but returning the car was very problematic. The navigation provided was incorrect, leading us to someone else's parking lot. That parking lot allowed entry but not exit, and there were spikes on the ground which caused a flat tire when we returned to their parking lot. They charged over $300 for the tire replacement, which is completely unacceptable. Overall, it was a very poor car rental experience.
The car pickup process was fairly smooth, except for the Hertz staff aggressively pushing insurance, and the parking lot instructions were not clear enough.
Hey didnt have enough cars to choose. Did an upgrade but the car I was hoping for wasn't available
Still the service was great at all tiem
About QEEQ:10.0/10
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