It was alright. I had booked a Polo but was given a Mitsubishi SUV. Although I wanted a Polo, the SUV felt too large for driving in Barcelona since many parking lots are quite small. If you're not an experienced driver, it's really hard to manage. The front desk lady tried to convince me that the Polo was too small and that one of my two large suitcases would have to be placed on the back seat, which she claimed is illegal in the EU. She suggested that I upgrade to a bigger car. I ignored her, but in the end, they just gave me the Mitsubishi SUV anyway. Clearly, it was just a way to make more money by telling lies.
After repeatedly confirming with the staff about the deposit breakdown, we were told that part of it was an upgrade fee for the vehicle and the rest was just a standard deposit. However, after returning the car, no invoice was provided proactively. When we eventually obtained the invoice from the rental platform, we discovered that insurance had been forced upon us. We’ve never encountered such a situation when renting cars overseas, and we’re not sure if this is a problem specific to Spain or Europcar. Regardless, it feels like we were scammed. Everyone should be cautious—it's best to record videos and audio throughout the process as evidence. Otherwise, if the rental company denies it later, you won’t be able to defend your rights.
Before picking up the car, I was worried they might push insurance sales, but they didn't at all. They just confirmed with me that I didn’t purchase their in-store insurance. I originally booked an MG, but they gave me a Mercedes-Benz minivan instead. It was too big, and I was scared to drive it. They charged a 500 Euro deposit, which was refunded the next day after returning the car.
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