Hassle-free experience. Friendly staff. Nice car. Great app.
Wei Yuan
Thailand
Reviewed: Fri, Jul 19, 2019
About National:10.0/10
The car was great! Staff was very friendly and patient too as I try to speak with her in English. Thanks for the hospitality and thanks for the car!
About QEEQ:10.0/10
Great app overall. First time renting a car for a trip in my life and it went so smoothly. Price drop alert sadly did not really do much for my case since I booked it two days before renting. However, great feature too! Makes me feel at ease while booking. Keep up the good work!
The car received was not the same model as the one we booked. I booked a nissan march but in the end got a nissan almera. The car had quite a few scratches, the audio system had some problems connecting to phone using cable.
Because we wanted to drop the car off a few hours later than pick up, National made us make a second reservation for the same day and charged double the rate of our original reservation. Come to find out after paying all the extra and spending an hour at the booth we could have cancelled everything and rebooked for 3 days instead of 2 and a separate one and spent way less. It was a really poor experience. Also because we were told and required to do it the way we did our second reservation was a nicer car but we were downgraded to the car of the first
The car was dreadfully underpowered. Automatic that could barely manage some of the hills in Phuket. This is the second time I`ve had this experience and it makes me wonder if it is intentional! There were only two of us but had we had a car full we would have been pushing it up some hills! It was a new car too!
About QEEQ:10.0/10
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Customer Service
Hassle-free experience. Friendly staff. Nice car. Great app.
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