very bad service after the car broke up. 24 Hours and waiting. Had to cancel all my plans.
r.sablone
Italy
Reviewed: Sun, Jul 21, 2019
About Dollar:5.0/10
Was Hertz affiliated with Dollar.The car wasn't the one requested.Took over one hour to get the car. The reception had ONLY one person for about 20 costumers. Very hot office .My wife almost passed out. I am still withing to finalize the bill and NO ONE is helping.
The agent at the airport car rental was extremely helpful and friendly. The car was not very clean inside, nothing major but I don’t think it had been cleaned just before being rented to us.
About QEEQ:9.0/10
Shame we were not given a local telephone number to call in case of need (on arrival). Our flight was significantly delayed. We called the only number we had which resulted in a €10 charge as it was an intercontinental call. The local number on the booking confirmation was the one of the airport and totally useless for our purposes.
The treatment of staff and the ease of renting a car made me choose Dollar. It really exceeded expectations
About QEEQ:10.0/10
Everything works really easy. The price drop protector is really cool and works perfectly.
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Customer Service
very bad service after the car broke up. 24 Hours and waiting. Had to cancel all my plans.
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