Pickup terrible, would not accept my credit card and wanted to charge me an extra $400!!

D.Sludds

United States

Reviewed: Wed, Jul 24, 2019

About Easirent: 7.0 /10

Car was very basic (no central licking, windy windows etc). Counter staff at pickup very rude and said my credit card had expired, card actually expires at end of the month. This was not explained in any paperwork or at the time of booking. Tried to charge extra $400 so I could use my debit card. Eventually had to pay $1800 deposit on my works credit card. Another couple in the pickup location were having a similar problem and were also being charged lots of extra for their booking. Very dissatisfied with the customer service. In contrast the drop off could not have been easier!

About QEEQ: 8.0 /10

Easirent

Orlando International Airport(MCO)

Orlando

United States

Intermediate | Nissan Sentra or similar

1 days rental

Relevant Reviews on Easirent Orlando International Airport

M.Richard

United States

1 days rental

Full Size | Nissan Altima or similar

Easirent

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Tue, Sep 24, 2019

“Terrible”

About Easirent: 6.3 /10

Customer service was awful and very unfriendly acted very put out. We were also charged 13 dollars a day more because I didn’t have the same credit card with me that was on file and what I had pre payed for. will never rent from y’all again.

About QEEQ: 8.0 /10

Didn’t use

B.Reus Neto

United States

1 days rental

Full Size | Nissan Altima or similar

Easirent

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Sun, Sep 8, 2019

About Easirent: 2.0 /10

Terrible. We wait for more then 30 minutes on the airport to take the Van. When we arrived at the counter to take the car, they try to sell me insurance, I said I didn’t want and they said it was mandatory. I asked to cancel my booking they said ok, but they didn't give me any confirmation, I asked for just one email for confirmation and they said they couldn’t send. I tried to make a recording of the girl telling me that the booking was canceled, but she didn't want to talk, which makes me think they didn't cancel. I need to took an uber to the hotel and lost 2 hours.

s.thornton

United States

1 days rental

Economy | Toyota Yaris or similar

Easirent

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Thu, Jul 18, 2019

“The worst rental experience of my life.”

About Easirent: 2.0 /10

The car I was given was not road worthy. The plates were a year out of date and therefore result in a $35 on the spot fine each time the police are in view. The most appalling customer service I have ever experienced. I was in a hot room for 2 hours (after my transfer from the airport failed to show for an hour) and to top it off the rental company charged me knowingly and without my consent $140 for insurance that I already had which actually made my insurance null and void. AVOID AT ALL COSTS

M.Hackney

United States

1 days rental

Full Size | Nissan Altima or similar

Easirent

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Thu, Jul 4, 2019

“Shuttle bus never arrived! I never picked up the car! Noone answered the phone when I tried to call!”

About Easirent: 2.0 /10

We gave up after waiting an hour for a shuttle bus and because after several attempts to reach you, no one answered your phone. We never got the car! This terrible service is totally unacceptable.