When I arrived locally, I was asked to make another payment. The arrival time was late, and the airport internet was unstable, making it difficult to verify the payment details on Zuzuche. I had to pay USD$ 186.55 again at the Hertz Fairbanks airport office. After returning to Taiwan and contacting Hertz customer service, it took more than a month to expect a refund of USD$ 152.85, but I still had to pay USD$ 33.7 in taxes. I am currently negotiating with Hertz customer service about this. This experience was quite bad.

The car was externally dirty and the pickup wasn’t particularly straightforward.

My card wouldn't swipe and the lady at the counter was prepared to let me go without. Couldn't manually enter the card and their chip reader didn't work. No Manager on site amd had to wait for one to call back in. Once they did, my card was entered manually no problem. I had to wait while she helped other customers. My little girl was crying because she thought we would have to just go back home. No apology when it was resolved.

I pretty much received the desired vehicle. Well done Hertz.

This is the second time I’ve used Easyrentcars and I’ll definitely be using them again.

Car is not the booked one. Counter staff tried and forced to add the additional options. It ended double the cost.