Overall, it was quite good. I initially had some trouble finding the pick-up location but later realized it was actually quite obvious. The car pick-up process went smoothly. They did try to sell me some extras, but when I declined, they didn't push further, although they didn't look too happy about it. I had booked a Ford Focus but received a Kia that looked like a mini Cooper instead. I didn't mind as long as it worked. Returning the car was very smooth; the staff in charge of the return were very nice and made it a pleasant experience, making me feel like I would definitely come back next time.

QEEQ made a mistake with the car model, but they offered me a special deal for the expected model. Hertz provided sufficient evidence proving the responsibility was on QEEQ's side.

They didn't provide the reserved model, and none of their locations had a replacement vehicle available. They also didn't allow early cancellation. The offered Tesla wasn't suitable for long-distance travel. After picking up the car, we found that even when parked overnight, the battery still drained, causing us to make multiple long charging stops during the trip. This added extra time and fatigue, resulting in a very poor rental experience.

Average. As usual, they push for extra insurance.

Basic English is enough, and the staff are helpful!