There is a shuttle service at the airport. The car pickup process is clear and orderly. The staff are very friendly. I ended up with a Toyota Fielder, which was new and easy to drive.
Highly recommended, a reputable company with excellent service. No need to queue for pick-up and drop-off, just a short wait for the shuttle bus. Very close to the airport terminal, only a 2-3 minute drive.
There is no counter in the airport. We need to take a shuttle bus to domestic terminal and walk 400 meters to the car office. Otherwise we need to call the office which we don't have the Japanese telephone number. At the counter, the staff sold the car insurance even we already have had a basic one. We had to pay 3000 JPY for another basic insurance. The car is quite old and less function. GPS is the car can be used in English but difficult to find English names. Returning car is different from the pick up point, we were blamed from the staff that we returned the car at the wrong office. We had to drive to another office which near the international terminal. We were confused why the instruction told us to pick up the car at the domestic office. We will never use this company again in the future.
“Very courteous approach and clear guidance to smooth collection.”
About Times:9.3/10
Good central location and superbly prepared hire car.
About QEEQ:9.0/10
Slightly confused on admin as no rental email confirmation received. However voucher found in account when checked.
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Customer Service
Smooth and economical.
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